What is a floating license?
Floating licenses are a popular concurrent license model where your license is shared among a number of users and devices. A floating license will only be occupied while you’re using Arkio on one of your devices so you can estimate the licenses you will need based on the max number of simultaneous users at any given time.
What if I buy a subscription from an app store?
Arkio Plus and Pro as well as the Plus Asset Pack are available for purchase using in-app payments on some devices. If you buy a subscription or an asset pack using in-app payments such purchases can only be used on the device or account you used for the purchase. Cross-buy is available where possible, any purchase on e.g. Meta Quest will also work on the same account on Rift. The benefit of floating licenses purchased on arkio.is is that you can install those on as many devices as you want.
How many devices can I install Arkio on?
If you purchase a license you can install it on as many devices as you like. However, with a Plus license you are limited to only running the Plus version of Arkio on one device at a time. Unlike Plus, you can buy multiple Pro or Enterprise floating licenses, which means you can run Arkio on multiple devices at the same time and enjoy all the features of Pro or Enterprise across all your devices. Arkio runs on VR headsets like the Oculus Quest, Windows and Mac devices as well as your tablet or phone. If you install Arkio on your PC using the Arkio PC installer you can also make use of the Arkio Revit, Rhino and Sketchup plugins to seamlessly import and export models. Your floating licenses will move with you from device to device and allow you to work from anywhere.
Do you offer perpetual licenses?
Arkio is an ambitious new tool that is under constant development and will be improved regularly with new modeling features, integrations with other design tools and support for new VR/AR devices. Subscription licenses are best aligned with the on-going development of Arkio and will ensure you are always working with the latest version of Arkio.
Do I need to pay VAT/sales tax?
During the checkout process you can enter your local VAT ID to get the VAT reduction automatically deducted from your subscription. You can also get an invoice after the sale for tax administration purposes.
How do I add more floating licenses to my subscription?
You can add more licenses in the subscription management portal accessible here. You will also receive an email when you purchase a license with all the details of your license and a link to manage your order.
How many license keys will I be receiving?
If you purchase a subscription on arkio.is you will only receive one license key that you will use on all of your devices. This makes distributing Arkio licenses to your colleagues easy as you just need to pass one key around.
Can I get a refund if I cancel my subscription?
If you cancel your subscription you will no longer be charged for your next payment term and the licence will automatically expire after that time. We do not offer refunds on subscriptions however. You can contact us if you run into any issues or have questions about adjusting your subscription.
I’ve lost my license key, how do I get it back?
You can contact us at firstname.lastname@example.org if you have lost your license or have any questions. We’re here to help!
What happens if all my floating licenses are in use?
Arkio will continue to work without an available floating license but will be limited to the features and capabilities of our Free plan. Please refer to the pricing page for more details on what features are available in the Free plan.
How does the time limit in free meetings work?
Using the Free version of Arkio you can start a free meeting with up to four people. Free meetings are limited to 20 minutes and after that time you will not be able to start or join another meeting for another 10 minutes. Plus, Pro or Enterprise users can however host meetings for an unlimited time, and Plus and Enterprise with up to 24 people. Pro or Enterprise users are by default editors in a professional meeting but users with the Free or Plus versions of Arkio are limited to viewers in a professional meeting.
What are guest editors in meetings?
Users on the Enterprise plan have the right to grant edit rights to viewers in a meeting. This is done by selecting the pencil edit icon on the meeting panel. You can see if any guest editor slots are available in a meeting in the settings view on the meeting panel. Enterprise meetings by default offer the option of assigning one guest editor in a meeting and additional guest editor slots are available depending on the number of licenses bought.
How can I see how many floating licenses are in use?
If you have a valid license but no floating licenses are currently available you will see a notification on your left bracelet in VR or in the main toolbar on non-VR devices. If you click on this notification you will see the total number of licenses available. Additional usage statistics are also available for Enterprise users.